Frequently Asked Questions
- Can you help me navigate our NDIS plans?
As registered NDIS providers in Melbourne, we have support coordinators to help you navigate your plan and the associated funding. So, if you require our supports, connect with us now.
- Can I expect barrier-free supports?As NDIS providers in Melbourne, we provide barrier-free supports since our aim is to help participants live with dignity and take control of their choices.
- As NDIS providers, can you help me connect with the community?We work with various communities across Melbourne and facilitate inclusivity. So, you can rest assured that staying connected with the community and developing relationships with others will be a breeze.
- How do you assist with transitioning to NDIS?As NDIS providers in Melbourne, we will help transition to your plan step by step. Our support workers will help you adapt to the assistance and manage your funding efficiently.
- How can you help me access and maintain employment?Our professionals will work with you to access employment. If you have one already, they will help you maintain it by understanding your challenges and overcoming it stepwise.
- What are the types of life stage transitions you support?Our assistance with life-stage transition in Melbourne covers various life changes, such as moving from school to employment, transitioning to autonomous living, adjusting to a new disability place, or entering aged care.
- How will you support me in transitioning from school to employment or further education?At Care Matters Support Services, we will help you build the skills you need for jobs and connect you with employment services. With our support, you can access vocational training and develop daily life and living skills required to work or study on your own.
- Can you help me transition to independent living?Yes, our life-stage transitioning assistance in Melbourne includes supporting participants moving to independent living or a new housing arrangement, provided your plan has this support. Besides, we assist with capacity-building activities such as tenancy support, budgeting assistance, and connection to appropriate accommodation options.
- Can I expect emotional and social support during life transitions?Yes, at Care Matters Support Services, we provide emotional and social support as part of life stage transitions. We provide mentorship support
- Can you provide personal care assistance outside my home?Yes, we can provide personal care assistance in Melbourne in various settings, including your homes, during travel, and in hospitals, provided it aligns with your NDIS plan goals. However, certain funding guidelines apply, and we will coordinate with you on this. You should check your plan’s details or consult with us.
- How does NDIS determine the level of personal care I can receive?The level of personal care assistance depends on your individual requirements, your goals, and your functional capacities. The NDIS evaluates factors such as mobility and self-care abilities. They also determine the appropriate level of support to get an idea of the personal care you require.
- Can I choose a male or female support worker for personal care?Yes, we have both male and female support workers ready to provide personal care in Melbourne. No matter the staff you choose, irrespective of their gender, they will respect your privacy, cultural preferences, and comfort. They will also communicate your preferences to ensure suitable arrangements.
- What happens if my personal preferences change?If your personal care requirements increase or decrease, you need to connect with us for a plan review. Based on it, we will adjust your funding and make regular reviews to ensure your plan meets your needs.
- Can my family member drive me to appointments using funds from the NDIS?No, they aren’t entitled to do that! The NDIS generally doesn’t fund family members for providing transport assistance. However, if you’re a special case and alternative travel options are unavailable, reimbursement may be considered. Talk to us to learn about this more, or let us schedule an appointment for you with the NDIS.
- Do you offer transport assistance for interstate and international travel?Our transport assistance is mainly designed for local travel. But in rare cases, we may allow support with interstate travel. However, international travel is not typically covered by our service, as the NDIS doesn’t provide an allowance for this.
- Does your travel and transport assistance include ride-sharing services?If ride-sharing services align with your goals and support your needs, we’ll provide you with ride-sharing services through our travel and transport assistance. However, your plan and funding will determine whether you are eligible for these services.
- How do I know if I’m eligible for NDIS transport funding?Eligibility depends on your individual NDIS plan and assessed support needs. Generally, if your disability affects your ability to use public transport safely and independently, you may qualify. Our team can review your plan with you and help identify what transport supports you’re entitled to access.
- Can I choose my own support worker for transport assistance?Yes, participants can request a specific support worker where possible, depending on availability and suitability for the required tasks. We aim to match you with someone who understands your needs, communication style, and comfort level, helping build a trusted, consistent relationship over time.
- What happens if my travel plans change at short notice?We understand that plans can shift unexpectedly. Our team stays flexible and responsive, doing our best to accommodate last-minute changes to pick-up times, destinations, or appointments. Simply get in touch as soon as possible, and we’ll work to adjust your travel arrangements accordingly.
- What if I don’t feel comfortable in my current shared living space and want to move out of it?If you don’t feel comfortable in your current shared space, we’ll provide you with alternative housing options, assess your comfort level, and assure you of a better environment accordingly.
- Are there any house rules that I have to adhere to in my shared accommodation?Yes, your shared accommodation comes with certain general regulations that every participant must adhere to in order to live safely and healthily. However, you’ll always be encouraged to maintain your independence and make personal choices whenever required.
- Is it necessary for me to opt for complete assistance with daily living?No, it’s not! If you want help with specific tasks like dressing, grooming, and toileting, our team will craft a plan accordingly and ensure the proper coverage of your unique needs. If you then feel you need complete assistance, we’ll make the necessary adjustments to your care plan and ensure you’re supported correctly.
- Does your innovative community participation include virtual programs?While there are some providers that include virtual hosting of social, recreational, and skill-building programs, we can definitely live up to your expectations with the innovative community participation service we offer. Get in touch with us today to learn if online participation is possible.
- Can I test different activities before committing?Yes, you absolutely can! We allow trial sessions and ensure you test every activity of your choice before committing to it. We make trial participation happen just to ensure you get along with the programs that best suit you.
- Do you support participation in mainstream events and festivals?Through our innovative community participation, we allow you to take part in everything that unlocks the creative potential in you. If you want to get to and engage in mainstream events and festivals, we’ll try our best to make this happen while adhering to our preset rules and regulations.
- How much funding is typically allocated for this support?Funding amounts vary depending on individual goals and plan reviews with the NDIS. We can help you understand your current allocation and work within it to design a program that maximises value without compromising on quality.
- Can family members or carers join in on activities?In many cases, yes. We understand the value of shared experiences, so where appropriate and within program guidelines, we welcome family involvement to support participants and strengthen their confidence during activities.
- What happens if I want to change activities partway through?
That’s completely fine. Our approach is flexible, so if an activity isn’t the right fit, we’ll work with you to adjust the plan and explore other options that better match your interests and goals.
- Do you include digital literacy in your life skills training?Yes, we do! We believe in empowering you in every area, including using a smartphone, online banking, emails, and social media. Digital literacy is an essential life skill that we primarily focus on while working closely with you.
- Can your life skills development programs cover training for handling emergencies?Yes, our life skills development programs can help you learn how to handle emergencies. From basic first aid knowledge to understanding personal safety measures and calling emergency services, we teach you everything to stay on top of your life’s emergencies.
- Can you help me learn how to live sustainably with eco-friendly habits?Absolutely! Our life skills development services are comprehensively designed to help you live sustainably. With us, you can learn about recycling, minimising waste, saving energy, and making eco-friendly choices in your everyday life.
- How can I trust your support workers?All our support workers are hand-picked on the basis of their determination to serve you, and they are highly skilled and well-trained. They offer dedicated support, which helps you with your daily household chores.
- How can your support workers help me with my bespoke household chores?Our support workers consider your lifestyle, the goals of your life, your intellect, your areas of interest, your abilities, and your strengths. They also talk to your family members and immediate carers to know you as a person – not as a participant. This helps us come up with just the right assistance to meet your bespoke needs.
- Why is assistance With NDIS social and community participation important?
Assistance with NDIS social and community participation important for the following reasons:
Participation in social and communal activities is crucial since it can:- make you feel a part of and connected to other people
- provide you with chances to cultivate friendships
- expand your social networks and give you a sense of belonging.
- boost your self-esteem, improve your capacity to interact with peers, help you acquire the skills you need to be more self-reliant and feel comfortable in your neighbourhood, help you make connections and skills that will help you land a job, and assist you in discovering hobbies you like.
- How competent are your support workers to assist me with NDIS social and community participation?Our support workers are highly skilled and they consider the interests of your life, your intellect, abilities and your preferences of life to frame just the right support plan that meets your bespoke needs. This ensures, these professionals are good enough to meet your support needs.
- What are the benefits of hiring your plan managers?Plan managers at Care Matters Support Services take care of all your invoices, payments, and claims. Thus, we can help you maximise your NDIS funds and gain more control over your expenditure and how you use your plan. The best part? You won’t have to face any unexpected surprises. We’ll handle all the paperwork so that you can focus on your NDIS goals.
- Can I change my Plan Manager if I’m happy with the service?
Our NDIS plan management in Melbourne ensures you have total control over who you choose. Therefore, if you’re not happy with the present plan manager, you can choose to change the concerned individual even in the middle of your NDIS plan.
However, we’d advise bringing the concern to our notice, so that we can take the necessary steps and accommodate your unique needs. - Is hiring your plan manager expensive?
Not at all!
The National Disability Insurance Agency (NDIA) covers all the fees and the associated costs of plan management services, provided they have “Improved Life Choices” mentioned in their NDIS plan.
Plus, having a plan manager doesn’t impact or reduce the funding you’re entitled to receive. So, there are practically no out-of-pocket expenses! - How good are your plan managers?Rest assured, all of our plan managers are experienced, skilled and fully vetted. So, when we nominate one for you, the plan manager will take responsibility for this process so you can get back to living your life.
- How is plan management different from self-management or agency management?With self-management, you handle all invoicing and record-keeping yourself. Agency management restricts you to NDIA-registered providers only. Plan management offers the best of both, giving you access to registered and unregistered providers, while a professional handles the financial admin on your behalf.
- How long does it take to set up plan management?Setting up is generally quick and hassle-free. Once you nominate us as your plan manager and the NDIA processes the request, we can typically begin managing your funds within a few business days, so there’s minimal disruption to your existing supports.
- What types of group & centre-based activities do you offer?We provide a wide range of social, recreational, and skill-building activities, including arts and crafts, music therapy, fitness sessions, cooking classes, and community outings. Our programs are designed to foster independence, confidence, and social interaction.
- Who can participate in these activities?Our group and centre-based activities are available to NDIS participants of all ages and abilities. We tailor activities to meet individual needs, ensuring a supportive and inclusive environment for everyone.
- How do these activities support NDIS participants?Our programs promote social engagement, skill development, and well-being. Participants can improve communication, teamwork, and daily living skills while enjoying structured activities in a safe and welcoming setting.
- Can I choose which activities to join?Yes! We encourage participants to select activities based on their interests and goals. Our team works closely with individuals and their families to create a personalised schedule that aligns with their NDIS plan.
- Do you provide transport to and from the centre?We offer transportation assistance for participants who require support getting to and from our centre. This service is available based on individual NDIS plans and accessibility needs.
- How do I enrol in group and centre-based activities?Getting started is easy! Simply contact Care Matters Support Services to discuss your interests and support needs. We’ll guide you through the enrolment process and help tailor a program that aligns with your NDIS goals.
- Can I perform my daily tasks completely by myself, even if your assistance is by my side?Yes, absolutely! We encourage participants to perform their daily tasks on their own while our support is by their side. This leads to complete peace of mind and independence, just the way you want.
- What if I want to change when or how I want to receive your daily living assistance?We support you with your choices and decisions throughout the support period, ensuring you’re in control of when or how to receive our daily living assistance. Flexibility is always at the heart of our service!
- What is NDIS support coordination?Support Coordination is an NDIS-funded service that is meant to assist NDIS participants (and, if necessary, their family as well as their immediate carers) in coordinating the support services outlined in their NDIS Plan and making the most out of it.
- Can I take the help of your support coordination?Yes, you can, if you are an eligible NDIS participant.
- How much experience do you have as registered NDIS providers?
As registered NDIS providers, we have more than 15 years of experience. Besides, we also have the relevant skills for assisting individuals.
- What is meant by capacity building?
The Support Coordinator will gradually assist their clients in developing the abilities (and self-assurance) that are needed to take charge of the administration of the plans. To make sure the support coordinator gives the customer all the tools they need, it’s important to match their own objectives.